Provision Outage History
Provision is up right nowPingoru has recorded 7 incidents for Provision: 7 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 81 (0%) |
Incidents, newest first
Minor July 16, 2026 Chat returning errors 21m Web Application
Started Jul 16, 2026, 06:19 PM UTC· resolved Jul 16, 2026, 06:40 PM UTC
- identified Jul 16, 2026, 06:19 PM UTC
Chat is returning errors due to an upstream provider issue, we are resolving
- resolved Jul 16, 2026, 06:40 PM UTC
The issue has been mitigated, and we monitoring to ensure there are no further issues.
Minor June 24, 2026 We're experiencing application issues. 43m
Started Jun 24, 2026, 08:45 PM UTC· resolved Jun 24, 2026, 09:28 PM UTC
- investigating Jun 24, 2026, 08:45 PM UTC
We are actively investigating the issue.
- monitoring Jun 24, 2026, 08:52 PM UTC
We have restarted affected components and are monitoring.
- resolved Jun 24, 2026, 09:28 PM UTC
We found it to be an ephemeral issue and have resolved it. System should be operational.
Minor February 27, 2026 Provision's Chat is Experiencing Errors 58m Web Application
Started Feb 27, 2026, 01:20 PM UTC· resolved Feb 27, 2026, 02:18 PM UTC
- investigating Feb 27, 2026, 01:20 PM UTC
Chat is returning an error due to an upstream service provider issue.
- resolved Feb 27, 2026, 02:18 PM UTC
Upstream service provider has resolved their issue.
Minor February 24, 2026 Risk review processing is slow 1h 56m API
Started Feb 24, 2026, 06:56 PM UTC· resolved Feb 24, 2026, 08:53 PM UTC
- investigating Feb 24, 2026, 04:00 PM UTC
We've rolling out a fix for the processing of risk review items, currently we are seeing slow resolution. We'll have a update in the next 30 min
- monitoring Feb 24, 2026, 07:42 PM UTC
We've deployed changes are now monitoring risks queue for return to normal
- resolved Feb 24, 2026, 08:53 PM UTC
Contract review pipeline is fully operational again
Major February 10, 2026 Increased API server errors 19m Web Application, API
Started Feb 10, 2026, 07:50 PM UTC· resolved Feb 10, 2026, 08:10 PM UTC
- monitoring Feb 10, 2026, 07:50 PM UTC
We've identified an issue are that is preventing our servers from connecting to the database. A fix is already deployed, we are monitoring for service recovery
- resolved Feb 10, 2026, 08:10 PM UTC
We have rolled-back the changes that were affecting the database. The app should now be fully operational.
Minor January 26, 2026 Increased risk review and chat wait times 1d 4h Web Application
Started Jan 26, 2026, 06:11 PM UTC· resolved Jan 27, 2026, 10:36 PM UTC
- investigating Jan 26, 2026, 06:11 PM UTC
Risk review and chat features are experiencing slower response times due to third-party service limits. Tasks may be delayed or require retry. We are actively monitoring.
- resolved Jan 27, 2026, 10:36 PM UTC
Third party service error rates have dropped and risk review, and chat are back to expected service times.
Critical November 18, 2025 Upstream provider issue 69d 5h
Started Nov 18, 2025, 12:20 PM UTC· resolved Jan 26, 2026, 06:08 PM UTC
No vendor updates were posted for this incident.