There were 4 Provision outages since February 10, 2026 totaling 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating Chat is returning an error due to an upstream service provider issue. Affected components Web Application (Degraded performance)
Status: Resolved Upstream service provider has resolved their issue. Affected components Web Application (Operational)
Status: Investigating We've rolling out a fix for the processing of risk review items, currently we are seeing slow resolution. We'll have a update in the next 30 min Affected components API (Degraded performance)
Status: Monitoring We've deployed changes are now monitoring risks queue for return to normal Affected components API (Degraded performance)
Status: Resolved Contract review pipeline is fully operational again Affected components API (Operational)
Status: Monitoring We've identified an issue are that is preventing our servers from connecting to the database. A fix is already deployed, we are monitoring for service recovery Affected components Web Application (Partial outage) API (Partial outage)
Status: Resolved We have rolled-back the changes that were affecting the database. The app should now be fully operational. Affected components Web Application (Operational) API (Operational)
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