Provision had 12 outages in the last 2 years totaling 2025h 13m of downtime — averaging 0.5 incidents per month.
There were 12 Provision outages since September 8, 2025 totaling 2025h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Identified Chat is returning errors due to an upstream provider issue, we are resolving Affected components Web Application (Degraded performance)
Status: Resolved The issue has been mitigated, and we monitoring to ensure there are no further issues. Affected components Web Application (Operational)
Status: Investigating We are actively investigating the issue.
Status: Monitoring We have restarted affected components and are monitoring.
Status: Resolved We found it to be an ephemeral issue and have resolved it. System should be operational.
Status: Investigating Chat is returning an error due to an upstream service provider issue. Affected components Web Application (Degraded performance)
Status: Resolved Upstream service provider has resolved their issue. Affected components Web Application (Operational)
Status: Investigating We've rolling out a fix for the processing of risk review items, currently we are seeing slow resolution. We'll have a update in the next 30 min Affected components API (Degraded performance)
Status: Monitoring We've deployed changes are now monitoring risks queue for return to normal Affected components API (Degraded performance)
Status: Resolved Contract review pipeline is fully operational again Affected components API (Operational)
Status: Monitoring We've identified an issue are that is preventing our servers from connecting to the database. A fix is already deployed, we are monitoring for service recovery Affected components Web Application (Partial outage) API (Partial outage)
Status: Resolved We have rolled-back the changes that were affecting the database. The app should now be fully operational. Affected components Web Application (Operational) API (Operational)
Status: Investigating Risk review and chat features are experiencing slower response times due to third-party service limits. Tasks may be delayed or require retry. We are actively monitoring. Affected components Web Application (Degraded performance)
Status: Resolved Third party service error rates have dropped and risk review, and chat are back to expected service times. Affected components Web Application (Operational)