PROS experienced a notice incident on May 7, 2026 affecting Global, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 02:30 PM UTC
Dear partners, We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners. The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness. Individual partners where we believe the issue has been resolved will be contacted directly. Kindly expect a progress update in the next 30-60 minutes. Sincerely, PROS Support
- resolved May 07, 2026, 02:31 PM UTC
Dear partners, We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners. The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness. Individual partners where we believe the issue has been resolved will be contacted directly. Kindly expect a progress update in the next 30-60 minutes. Sincerely, PROS Support