Prophix incident

Intermittent access issues

Notice Resolved View vendor source →

Prophix experienced a notice incident on March 1, 2017, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2017, 02:11 AM UTC
Resolved
Mar 01, 2017, 04:44 AM UTC
Duration
2h 33m
Detected by Pingoru
Mar 01, 2017, 02:11 AM UTC

Update timeline

  1. investigating Mar 01, 2017, 02:11 AM UTC

    At 7:00pm EST, some customers located on US1 of the Prophix Cloud reported experiencing connectivity issues to their service preventing logins. This is issue may be tied to the general issues that have affected Amazon's US East region today.

  2. resolved Mar 01, 2017, 04:44 AM UTC

    Service disruption to some connections was due to an issue with Amazon US East region. They have restored all services and we have determined there are no further disruptions.