Prophix incident

Intermittent access issues affecting a few customers in US1 region

Minor Resolved View vendor source →

Prophix experienced a minor incident on August 31, 2019 affecting Prophix Cloud US1, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2019, 03:44 PM UTC
Resolved
Aug 31, 2019, 05:43 PM UTC
Duration
1h 58m
Detected by Pingoru
Aug 31, 2019, 03:44 PM UTC

Affected components

Prophix Cloud US1

Update timeline

  1. investigating Aug 31, 2019, 03:44 PM UTC

    We are currently investigating an access issue to Prophix Cloud that is affecting a few customers in US1 region.

  2. resolved Aug 31, 2019, 05:43 PM UTC

    We have resolved the intermittent access issues. All services are now running normally in US1.