Prophix incident

Intermittent access issues and slow logins affecting some customers

Minor Resolved View vendor source →

Prophix experienced a minor incident on November 9, 2019 affecting Prophix Cloud US1 and Prophix Cloud US2 and 1 more component, lasting 6h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2019, 05:55 PM UTC
Resolved
Nov 10, 2019, 12:52 AM UTC
Duration
6h 56m
Detected by Pingoru
Nov 09, 2019, 05:55 PM UTC

Affected components

Prophix Cloud US1Prophix Cloud US2Prophix Cloud CA

Update timeline

  1. investigating Nov 09, 2019, 05:55 PM UTC

    We are currently investigating slow login and intermittent access issues to Prophix Cloud that are affecting some customers in US and Canada regions

  2. identified Nov 09, 2019, 07:03 PM UTC

    We have identified the issues affecting some customer tenants and have applied corrective actions. A small number of customers may continue to be affected by slower than average logins. We will continue to monitor and update.

  3. monitoring Nov 09, 2019, 07:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 10, 2019, 12:52 AM UTC

    This incident has been resolved.