Prophix incident

Intermittent access issues affecting customers in US, EU, and AP regions

Minor Resolved View vendor source →

Prophix experienced a minor incident on November 10, 2019 affecting Prophix Cloud US1 and Prophix Cloud EU and 1 more component, lasting 5h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2019, 04:46 PM UTC
Resolved
Nov 10, 2019, 10:37 PM UTC
Duration
5h 51m
Detected by Pingoru
Nov 10, 2019, 04:46 PM UTC

Affected components

Prophix Cloud US1Prophix Cloud EUProphix Cloud AP

Update timeline

  1. investigating Nov 10, 2019, 04:46 PM UTC

    We are currently investigating an access issue to Prophix Cloud that is affecting a few customers in US, EU, and Asia Pacific regions.

  2. investigating Nov 10, 2019, 04:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 10, 2019, 06:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 10, 2019, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 10, 2019, 10:37 PM UTC

    This incident has been resolved.