Prophix incident

Access issues to Prophix Cloud in South America region

Major Resolved View vendor source →

Prophix experienced a major incident on October 10, 2020 affecting Prophix Cloud SA, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2020, 10:02 PM UTC
Resolved
Oct 10, 2020, 10:38 PM UTC
Duration
36m
Detected by Pingoru
Oct 10, 2020, 10:02 PM UTC

Affected components

Prophix Cloud SA

Update timeline

  1. investigating Oct 10, 2020, 10:02 PM UTC

    We are currently investigating an issue affecting Prophix Cloud access in the South America region.

  2. identified Oct 10, 2020, 10:06 PM UTC

    The cause of the issue has been identified as being linked to local internet outage in the AWS South America region. We are currently working towards a resolution.

  3. monitoring Oct 10, 2020, 10:13 PM UTC

    AWS has provided a fix and connectivity to Prophix Cloud resources in South America is now back online. We will continue monitoring.

  4. resolved Oct 10, 2020, 10:38 PM UTC

    This incident has been resolved.