Prophix incident
Intermittent access issues affecting customers in UK
Prophix experienced a major incident on February 1, 2021 affecting Prophix Cloud UK, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Prophix Cloud UK
Update timeline
- investigating Feb 01, 2021, 12:45 PM UTC
We are currently investigating an access issue to Prophix Cloud that is affecting a few customers in UK region.
- investigating Feb 01, 2021, 01:17 PM UTC
The issue is related to partial system outage in AWS's UK region. We are currently working towards a resolution.
- identified Feb 01, 2021, 03:02 PM UTC
AWS has identified the issue and currently working to resolve. We are continuing to work with AWS on mitigation activities..
- monitoring Feb 01, 2021, 03:55 PM UTC
We have restored access to affected customers in the UK region and monitoring the resolution.
- resolved Feb 01, 2021, 04:07 PM UTC
This incident has been resolved.