Prophix incident

Intermittent access issues affecting customers in US and CA regions

Minor Resolved View vendor source →

Prophix experienced a minor incident on February 27, 2021 affecting Prophix Cloud US1 and Prophix Cloud US2 and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2021, 05:10 PM UTC
Resolved
Feb 27, 2021, 06:39 PM UTC
Duration
1h 29m
Detected by Pingoru
Feb 27, 2021, 05:10 PM UTC

Affected components

Prophix Cloud US1Prophix Cloud US2Prophix Cloud CA

Update timeline

  1. identified Feb 27, 2021, 05:10 PM UTC

    Some customers in US and CA regions may be experiencing access issues to Prophix Cloud. The issue is related to the security and platform updates that were applied this morning to some instances. We are currently remediating and will provide further updates on this page.

  2. monitoring Feb 27, 2021, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2021, 06:39 PM UTC

    This incident has been resolved.