Prophix incident

Intermittent access issues affecting customers in US1 region

Minor Resolved View vendor source →

Prophix experienced a minor incident on September 27, 2021 affecting Prophix Cloud US1, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2021, 09:09 AM UTC
Resolved
Sep 27, 2021, 12:00 PM UTC
Duration
2h 50m
Detected by Pingoru
Sep 27, 2021, 09:09 AM UTC

Affected components

Prophix Cloud US1

Update timeline

  1. investigating Sep 27, 2021, 09:09 AM UTC

    We are currently investigating an access issue to Prophix Cloud that is affecting a few customers in the US1 region.

  2. identified Sep 27, 2021, 09:27 AM UTC

    The current issue is caused due to partial disruptions to networking services in the US East region. This has led to connectivity issues to Cloud MySQL Databases. We are continuing to work with AWS on mitigation activities.

  3. resolved Sep 27, 2021, 12:00 PM UTC

    This incident has been resolved. We will continue to monitor and update.