Prophix incident

Degraded Performance – Prophix One Services (US-West Region)

Minor Resolved View vendor source →

Prophix experienced a minor incident on March 4, 2026 affecting FP&A Plus (US2-01), lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 06:48 PM UTC
Resolved
Mar 04, 2026, 07:52 PM UTC
Duration
1h 4m
Detected by Pingoru
Mar 04, 2026, 06:48 PM UTC

Affected components

FP&A Plus (US2-01)

Update timeline

  1. investigating Mar 04, 2026, 06:48 PM UTC

    We are currently experiencing degraded performance affecting a subset of Prophix One services in the US-West region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.

  2. monitoring Mar 04, 2026, 07:01 PM UTC

    A fix has been implemented - we're currently monitoring results.

  3. resolved Mar 04, 2026, 07:52 PM UTC

    All FP&A Plus environments should be working correctly - if customers are still seeing any issues, please log a ticket at https://support.prophix.cloud.