Prophix incident

Degraded Performance – Prophix One Services (US-West & US-East Regions)

Minor Resolved View vendor source →
Started
Mar 16, 2026, 10:20 PM UTC
Resolved
Mar 17, 2026, 12:42 AM UTC
Duration
2h 22m
Detected by Pingoru
Mar 16, 2026, 10:20 PM UTC

Affected components

FP&A Plus (US1-01)FP&A Plus (US1-03)FP&A Plus (US2-01)FP&A Plus (US1-04)

Update timeline

  1. investigating Mar 16, 2026, 10:20 PM UTC

    We are currently experiencing degraded performance affecting a subset of Prophix One services in the US-West region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.

  2. identified Mar 16, 2026, 10:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 16, 2026, 11:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2026, 12:42 AM UTC

    This incident has been resolved.

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