Property Control Outage History
Property Control is up right nowPingoru has recorded 50 incidents for Property Control: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 26 of 720 (4%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 2 of 526 (0%) |
Incidents, newest first
Minor October 8, 2026 Degraded Service: Support Ticket Submission 1h 27m Web Application
Started Oct 08, 2026, 07:20 PM UTC· resolved Oct 08, 2026, 08:48 PM UTC
- identified Oct 08, 2026, 07:20 PM UTC
We are aware of the issue preventing our customers from creating support tickets through our AI assistant, Centra. Our team is investigating the matter, and we aim to have it back to its full functionality shortly. If you need immediate assistance please contact our support team by phone at 1 888 762 6636 and we will be happy to assist you.
- resolved Oct 08, 2026, 08:48 PM UTC
This incident has been resolved.
Critical July 2, 2026 System Outage 1h 46m Web Application
Started Jul 02, 2026, 03:35 PM UTC· resolved Jul 02, 2026, 05:22 PM UTC
- investigating Jul 02, 2026, 03:35 PM UTC
We are aware of the issue causing all pages to fail to load in the Web App and are investigating.
- monitoring Jul 02, 2026, 04:12 PM UTC
The issue has been resolved and the web app is fully accessible. We will continue to monitor to confirm stability
- resolved Jul 02, 2026, 05:22 PM UTC
The issue has been fully resolved and the web app is operating normally. This incident is now closed.
Notice April 14, 2026 Intermittent Timeout Issue - Service Requests & Security Console 1d 1h Web Application
Started Apr 14, 2026, 04:03 PM UTC· resolved Apr 15, 2026, 05:38 PM UTC
- identified Apr 14, 2026, 04:03 PM UTC
Some users are experiencing an unexpected timeout when writing but not yet submitting a Service Request, Incident Report, or Shift Log. If left idle for ~5 minutes, the page may refresh and work may be lost. Workaround: Copy your draft into a notepad before stepping away. We are actively working on a fix and will update this page when resolved.
- resolved Apr 15, 2026, 05:38 PM UTC
The issue has been resolved.
Minor October 29, 2025 Some Condo Control functionality degraded / unavailable 4h Web Application
Started Oct 29, 2025, 04:40 PM UTC· resolved Oct 29, 2025, 08:40 PM UTC
- identified Oct 29, 2025, 04:40 PM UTC
Some features (mostly related to posting content) are currently unavailable. We have identified the root cause and are investigating mitigation options. Further updates to follow. In the meantime please use our mobile app where possible, as it continues to operate normally.
- monitoring Oct 29, 2025, 05:42 PM UTC
All major functionality has been restored; the only remaining issue is logos not loading. We will provide an update once the issue is fully resolved.
- resolved Oct 29, 2025, 08:40 PM UTC
The issue is now fully resolved - logos are now loading correctly.
Minor October 17, 2025 Issue with Report Generation 2h 19m Web Application
Started Oct 17, 2025, 01:06 PM UTC· resolved Oct 17, 2025, 03:25 PM UTC
- identified Oct 17, 2025, 01:06 PM UTC
Our team is investigating an issue affecting report generation for some users. We are actively working to restore full functionality as soon as possible. Thank you for your patience.
- resolved Oct 17, 2025, 03:25 PM UTC
The issue affecting report generation has been resolved. We appreciate your patience as our team worked to restore full functionality.
Minor July 17, 2025 Mobile App Login Issue for Select Users 58m Mobile App / API
Started Jul 17, 2025, 03:28 PM UTC· resolved Jul 17, 2025, 04:26 PM UTC
- identified Jul 17, 2025, 03:28 PM UTC
We’re investigating an issue causing some users to see an “An error has occurred” message when signing in through the mobile app. This issue does not impact web access. A fix is currently in progress.
- resolved Jul 17, 2025, 04:26 PM UTC
This incident has been resolved.
Minor April 16, 2025 Business Phone Outage 19m
Started Apr 16, 2025, 08:39 PM UTC· resolved Apr 16, 2025, 08:59 PM UTC
- identified Apr 16, 2025, 08:39 PM UTC
Condo Control uses Zoom Phone systems, which is currently experiencing a partial outage. We are monitoring their recovery and will keep you informed as soon as normal service resumes. During this outage, please submit support requests via the help feature. For more detail, see here: https://support.condocontrol.com/hc/en-us/articles/7068007444379-Web-Browser-How-to-Create-a-Help-Ticket
- resolved Apr 16, 2025, 08:59 PM UTC
Zoom service has been restored, and our business phone line is operational once more. Thanks for your patience.
Minor April 16, 2025 Service Incident: File & Image Access Issue 3h 16m Web Application
Started Apr 16, 2025, 02:29 PM UTC· resolved Apr 16, 2025, 05:45 PM UTC
- investigating Apr 16, 2025, 02:29 PM UTC
We’re currently investigating an issue affecting the ability to view and attach images or files. Our team is working to identify the cause and implement a fix. We apologize for the inconvenience and will provide updates as soon as possible.
- monitoring Apr 16, 2025, 03:53 PM UTC
We are currently rolling out the fix that should resolve the issues with file access. We are monitoring the performance at the moment.
- monitoring Apr 16, 2025, 05:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 16, 2025, 05:45 PM UTC
We’ve identified and resolved the root cause of the issue affecting images and files.
Major April 4, 2025 Service Incident: Site Slowdown with Partial Outage 10m Web Application
Started Apr 04, 2025, 08:15 PM UTC· resolved Apr 04, 2025, 08:26 PM UTC
- monitoring Apr 04, 2025, 08:15 PM UTC
We are currently experiencing site slowdowns affecting our services. Our team is aware of the issue and is actively working to identify the cause. We apologize for any inconvenience and appreciate your patience. Updates will follow as more information becomes available.
- resolved Apr 04, 2025, 08:26 PM UTC
The site slowdown has been resolved. We cycled the platform through a reset protocol. Our team is analyzing the issue, and will continue work through improvements to fully resolve our recent performance issues. We apologize for any inconvenience caused and appreciate your understanding.
Critical March 26, 2025 Service Incident: Site Outage 11m Web Application
Started Mar 26, 2025, 06:18 PM UTC· resolved Mar 26, 2025, 06:30 PM UTC
- investigating Mar 26, 2025, 06:18 PM UTC
We are currently experiencing an outage affecting our services. Our team is aware of the issue and is actively working to identify the cause. We apologize for any inconvenience and appreciate your patience. Updates will follow as more information becomes available.
- resolved Mar 26, 2025, 06:30 PM UTC
We have identified a configuration that did not operate correctly. It has been removed, and the web application is fully available again. We are continuing to monitor the system.
Minor March 24, 2025 System responding slow to actions 57m Web Application
Started Mar 24, 2025, 08:17 PM UTC· resolved Mar 24, 2025, 09:15 PM UTC
- investigating Mar 24, 2025, 08:17 PM UTC
We are currently investigating this issue.
- resolved Mar 24, 2025, 09:15 PM UTC
This incident has been resolved.
Major March 12, 2025 Post-maintenance adjustments 1h 38m Web Application, Mobile App / API
Started Mar 12, 2025, 01:25 PM UTC· resolved Mar 12, 2025, 03:04 PM UTC
- identified Mar 12, 2025, 01:25 PM UTC
This morning's maintenance completed at 9.20am. During the maintenance there were a few required adjustments identified. The R&D team continues to refine this morning's release for optimal performance. We will provide updates as we progress.
- resolved Mar 12, 2025, 03:04 PM UTC
The team has finished making all the necessary adjustments for a complete release. We will be making a number of enhancements for next week's normally scheduled release to improve on today's outcomes.
Minor December 31, 2024 Security & Concierge Console Access Error 30m Web Application
Started Dec 31, 2024, 01:37 PM UTC· resolved Dec 31, 2024, 02:07 PM UTC
- investigating Dec 31, 2024, 01:37 PM UTC
We are currently investigating this issue.
- resolved Dec 31, 2024, 02:07 PM UTC
This incident has been resolved.
Minor December 13, 2024 Delayed Package Notifications Processing 12h 24m Outbound Email
Started Dec 13, 2024, 05:12 PM UTC· resolved Dec 14, 2024, 05:36 AM UTC
- monitoring Dec 13, 2024, 05:12 PM UTC
We are currently investigating an issue with delayed processing of package notifications. A fix has been implemented and we are monitoring the results.
- monitoring Dec 14, 2024, 02:08 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 14, 2024, 02:09 AM UTC
All messages have been processed and operating normally.
- resolved Dec 14, 2024, 05:36 AM UTC
This incident has been resolved.