Proof incident

Notarize is currently experiencing system wide performance degradation

Notice Resolved View vendor source →

Proof experienced a notice incident on July 29, 2021 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2021, 08:08 PM UTC
Resolved
Jul 29, 2021, 09:34 PM UTC
Duration
1h 25m
Detected by Pingoru
Jul 29, 2021, 08:08 PM UTC

Affected components

Notarize Consumer App (iOS)Proof Consumer (Web)Notarize Consumer App (Android)Proof/Notarize APIProof Real EstateNotary Platform

Update timeline

  1. investigating Jul 29, 2021, 08:08 PM UTC

    We are current seeing our system side performance degradation, affecting a number of functions such as request timeouts from our applications. We are actively looking into our infrastructure to determine the root cause.

  2. investigating Jul 29, 2021, 08:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 29, 2021, 08:42 PM UTC

    The performance issues have now largely subsided. We are still looking at the root cause of the spike of the slowdown that just took pace and will provide further updates. In the meantime, you should expect the operation responses and function to start coming back to normal.

  4. identified Jul 29, 2021, 09:14 PM UTC

    We have identified potential causes of the performance degradation, and have follow up actions to remediate them. In the meantime, we will monitor our system and close the incidence if no more timeout issues occur.

  5. monitoring Jul 29, 2021, 09:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 29, 2021, 09:34 PM UTC

    This incident has been resolved.