Proof incident

Degraded performance of eNote related functionality

Minor Resolved View vendor source →

Proof experienced a minor incident on August 18, 2021 affecting Proof Real Estate, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2021, 09:11 PM UTC
Resolved
Aug 19, 2021, 09:23 PM UTC
Duration
1d
Detected by Pingoru
Aug 18, 2021, 09:11 PM UTC

Affected components

Proof Real Estate

Update timeline

  1. identified Aug 18, 2021, 09:11 PM UTC

    Notarize platform experiences occasional timeouts and failures related to eNotes on real estate transactions. This is due to performance issues with one of our vendors. The vendor is aware and is working on a fix. Meanwhile, we suggest Notarize customers and users retry failed operations.

  2. resolved Aug 19, 2021, 09:23 PM UTC

    Our vendor applied a performance fix late on Wednesday 8/18. We have been monitoring eNote functionality throughout Thursday; we observed no issues. We are closing this incident as resolved.