Proof incident

Timeout errors reported related to the pushback of documents to Encompass

Minor Resolved View vendor source →

Proof experienced a minor incident on August 25, 2021 affecting Proof Real Estate, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2021, 06:01 PM UTC
Resolved
Aug 25, 2021, 09:35 PM UTC
Duration
3h 33m
Detected by Pingoru
Aug 25, 2021, 06:01 PM UTC

Affected components

Proof Real Estate

Update timeline

  1. investigating Aug 25, 2021, 06:01 PM UTC

    Notarize platform is experiencing timeouts and failures related to the pushback of documents to the Encompass system for real estate transactions. This is due to technical issues with the vendor. The vendor is aware and is working on the issue.

  2. monitoring Aug 25, 2021, 07:54 PM UTC

    The vendor has taken steps to reduce the performance concerns. We'll continue to monitor the service over the next hour for any new occurrences of the timeout events.

  3. resolved Aug 25, 2021, 09:35 PM UTC

    Since the vendor's remediation was enacted, there have been no additional timeout issues reported.