Proof incident

Notarize application: degraded performance related to meetings & notary functionality

Minor Resolved View vendor source →

Proof experienced a minor incident on October 6, 2021 affecting Proof Consumer (Web) and Notary Platform, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2021, 11:14 PM UTC
Resolved
Oct 06, 2021, 11:50 PM UTC
Duration
36m
Detected by Pingoru
Oct 06, 2021, 11:14 PM UTC

Affected components

Proof Consumer (Web)Notary Platform

Update timeline

  1. investigating Oct 06, 2021, 11:14 PM UTC

    Notarize application is experiencing degraded performance and increased error rates in the functionality related to RON meetings. We are investigating the problem and will send more updates shortly.

  2. monitoring Oct 06, 2021, 11:26 PM UTC

    We are observing the application returning to normal performance.

  3. resolved Oct 06, 2021, 11:50 PM UTC

    The application is performing normally. The engineering team was able to monitor the problem real time and identify several optimization opportunities. We will be pursuing them in the near future to improve the scalability of Notarize platform long term.