Proof experienced a minor incident on October 30, 2021 affecting Notary Platform, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Notary Platform
Update timeline
- investigating Oct 30, 2021, 04:13 PM UTC
Notarize has identified an issue where some notaries on the platform are being told that their Shiftboard account is on hold. We are actively working on fixing this issue. We will continue to report every 30 minutes or whenever there is additional progress on the issue.
- identified Oct 30, 2021, 10:54 PM UTC
We have identified the cause of this issue and will be working on reactivating the Shiftboard accounts of all of our notaries. Note, this does not affect the ability of notaries to connect to the Notarize platforms.
- resolved Nov 01, 2021, 04:51 PM UTC
This has been resolved.