Proof experienced a minor incident on November 1, 2021 affecting Notary Platform, lasting 6d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 01, 2021, 07:32 PM UTC
Notarize has identified an issue with validating new notary certificates. New notaries who upload their certificates or existing notaries who upload a new certificate may have their certificates fail to validate correctly and receive the message, "Unable to Unlock Digital Certificate". We are aware of the issue, understand the cause, and hope to have a solution in place in the next 24 hours.
- identified Nov 02, 2021, 08:43 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 02, 2021, 08:45 PM UTC
Notarize has been working on correcting an issue with validating new notary certificates. New notaries who upload their certificates or existing notaries who upload a new certificate may have their certificates fail to validate correctly and receive the message, "Unable to Unlock Digital Certificate". At this time we do not have a solid estimate on how long this will take, but we will update you with any new information.
- resolved Nov 08, 2021, 07:26 PM UTC
This incident has been resolved.