Proof incident
Users reporting slowness when attempting to upload documents to the platform
Proof experienced a minor incident on December 7, 2021 affecting Proof Consumer (Web) and Proof Real Estate and 1 more component, lasting 18h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 06:11 PM UTC
Our cloud provider is reporting an increase in their API error rate and slowness in some operations. During this time we are receiving reports of users experiencing unexpected delays while uploading and managing documents on the platform. We are monitoring the progress of the 3rd-party cloud provide while they resolve the underlying issue.
- monitoring Dec 07, 2021, 06:16 PM UTC
We are monitoring the progress of the 3rd Party vendor.
- monitoring Dec 07, 2021, 08:00 PM UTC
AWS services has provided updates indicating that they have seen some improvements as a result of their mitigate steps, but they have yet to identify an ETA for full recovery. We'll continue to monitor and report updates as they become available.
- monitoring Dec 07, 2021, 10:22 PM UTC
Associate with the current AWS related issue, some users are reporting difficulty in reaching a Notarize service portal/url (app, business, lender, title, notary). In these cases, it is recommended that you issue a browser refresh and try accessing the portal again. In most cases the retry will successfully connect you to the portal.
- monitoring Dec 08, 2021, 12:36 AM UTC
AWS reports that many services have been restored. Our monitoring of internal systems also show that error rates and response times have dropped to normal levels. System services will continue to process any delayed jobs and we'll continue to report updates as the monitoring of services continue.
- resolved Dec 08, 2021, 12:59 PM UTC
The AWS issues have been marked resolved and our response times continue at normal levels.