Proof incident

Signer ID verification issues: Third party vendor is experiencing issues with their service this impacted signer's ability to enter the meeting queue

Major Resolved View vendor source →

Proof experienced a major incident on December 15, 2021 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 06:33 PM UTC
Resolved
Dec 15, 2021, 06:57 PM UTC
Duration
23m
Detected by Pingoru
Dec 15, 2021, 06:33 PM UTC

Affected components

Notarize Consumer App (iOS)Proof Consumer (Web)Notarize Consumer App (Android)

Update timeline

  1. investigating Dec 15, 2021, 06:33 PM UTC

    Signer ID verification issues: Third party vendor is experiencing issues with their service this impacted signer's ability to enter the meeting queue. This impacts users that were attempting to enter into a meeting with a notary during the time it took to switch to alternate paths.

  2. resolved Dec 15, 2021, 06:57 PM UTC

    Our service provider has restored their services and we have switched back to this primary workflow.