Proof experienced a minor incident on December 22, 2021 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 11h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2021, 01:38 PM UTC
Notarize is investigating reports of an issue with a third-party service provider. We have seen this affecting emails sent by our application and there are some signs that it may be affecting other parts of our application. The same issue may also be affecting other service providers we use, so we are still evaluating the exact impact to our service. We will continue to provide updates on specifics as we learn more.
- investigating Dec 22, 2021, 02:20 PM UTC
Notarize is continuing to investigate the impact of the third-party outage. The service provider reports that service is recovering but still showing some impact. Application emails have been restored. We are seeing several cases of eNotes not finalizing, likely related to this issue. No other customer reports of other parts of the Notarize service being impacted.
- monitoring Dec 22, 2021, 03:50 PM UTC
We have not seen any new reports related to the third-party service outage. We are still investigating the cause of two eNotes that failed to finalize earlier this morning, but otherwise systems seem to be functioning correctly. We are continuing to monitor the situation while the service provider finalizes their recovery.
- monitoring Dec 22, 2021, 04:52 PM UTC
Affected eNotes have now successfully been finalized. All other systems are functioning as expected. We will continue to monitor until the third-party service provider reports that they are fully restored.
- resolved Dec 23, 2021, 01:10 AM UTC
This incident is resolved.