Proof experienced a minor incident on February 17, 2022 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2022, 07:34 PM UTC
Around 1:45 PM EST Notarize detected an issue with one or more of our third party services, which may be impacting payments for certain customers, finalization of meetings and receipt of notarized documents. Our engineering team is investigating this issue and working with these third party services to resolve the issues ASAP. We will provide updates as soon as we have them. When the service is back up, payments should go through as usual, meetings will be finalized and documents will be available.
- identified Feb 17, 2022, 08:05 PM UTC
The issue has been identified by the service provider and a fix is being worked on.
- identified Feb 17, 2022, 08:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 17, 2022, 08:24 PM UTC
The third party service has reported that the issue is fixed. We are seeing that meetings are completed and payments are going through now and documents are available. We will continue to monitor to ensure the situation is fully handled.
- resolved Feb 17, 2022, 08:51 PM UTC
This incident has been resolved.