Proof experienced a major incident on March 1, 2022 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2022, 05:26 PM UTC
Around 12:12 PM EST Notarize detected an issue with one or more of our third party services, which may be preventing notaries from picking up calls. Our engineering team is investigating this issue and working with these third party services to resolve the issues ASAP. We will provide updates as soon as we have them.
- investigating Mar 01, 2022, 06:01 PM UTC
We are continuing to investigate this issue.
- investigating Mar 01, 2022, 07:03 PM UTC
We are continuing to investigate the issue.
- identified Mar 01, 2022, 07:42 PM UTC
We have identified an issue with a third-party partner, which impacts notaries' ability to conduct meetings with consumers. This impacts consumers ability to sign when a notary is required. We are working with the third-party to resolve the issue.
- monitoring Mar 01, 2022, 08:04 PM UTC
A fix has been implemented by our third-party partner and we are monitoring results.
- resolved Mar 01, 2022, 10:05 PM UTC
This incident has been resolved.