Proof experienced a minor incident on July 27, 2023 affecting Proof Consumer (Web) and Proof Real Estate and 1 more component, lasting 13h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2023, 08:49 PM UTC
We are aware of the problem with some of the links in the emails sent by Notarize application, impacting some users. We are investigating and will provide an update shortly.
- identified Jul 27, 2023, 09:38 PM UTC
We identified the problem with our third party email link wrapping provider. As a workaround, we are disabling the email link wrapping. Please resend the emails to get new, non-wrapped links and advise your users to do the same. The new emails should contain working links.
- identified Jul 27, 2023, 11:21 PM UTC
We are still working with our third party provider on troubleshooting and fixing the problem. All emails sent after 5:40 pm Eastern time today should contain working links. Previously sent emails contain the links resulting in incorrect redirects in most cases. We are working with customers to assist with email resends, as needed.
- identified Jul 28, 2023, 01:18 AM UTC
We believe we mitigated the biggest impact by making earlier changes, and resending specific emails as needed. We will keep this incident open as our vendor still continues their investigation. If you need help, please reach out to Notarize Support at [email protected]. We will provide another update when this incident is fully resolved.
- resolved Jul 28, 2023, 09:55 AM UTC
This incident has been resolved. All links in previously sent and new emails are now working.