Proof experienced a critical incident on October 24, 2023 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Notarize Consumer App (iOS)Proof Consumer (Web)Notarize Consumer App (Android)Proof Real Estate
Update timeline
- identified Oct 24, 2023, 08:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 24, 2023, 08:52 PM UTC
Vendor has rolled out an update and IDs have begun to pass again. We continue to monitor the situation.
- monitoring Oct 24, 2023, 10:01 PM UTC
Vendor solution continues to show mixed results. Error rates are lower, but persistent. We continue to monitor the situation.
- resolved Oct 24, 2023, 10:52 PM UTC
Error messages have returned to normal levels.