Proof experienced a critical incident on November 10, 2023 affecting Proof Real Estate, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2023, 02:48 PM UTC
There was a breaking change from our third party provider for eNote services. This has broken our ability to interact with this service and is affecting our real estate transaction services. We are working with the provider now to get this corrected.
- identified Nov 10, 2023, 03:02 PM UTC
While our eNote provider is working on a solution on their side, we are also working on a patch on our end to bypass the errors and get the service up and running again asap.
- monitoring Nov 10, 2023, 03:39 PM UTC
The vendor has rolled back the breaking changes on their end. We are seeing the service working as expected now. Continuing to monitor.
- monitoring Nov 10, 2023, 03:54 PM UTC
As we continue to monitor, we are seeing improvement on uploading eNotes, but still some errors around eNote deletion. Continuing to work with the provider on this.
- monitoring Nov 10, 2023, 04:07 PM UTC
Clarification: uploading, sending and signing of eNotes is now functional. We are still working through the use case of deleting eNotes.
- monitoring Nov 10, 2023, 04:32 PM UTC
All functionality is showing as being restored at this point. We will continue to monitor the situation.
- resolved Nov 10, 2023, 05:13 PM UTC
Monitoring has confirmed no further issues related to this subject. Closing as resolved.