Proof incident
Partial Outage on document completion after notary meetings resulting in delays of obtaining fully finalized documents.
Proof experienced a notice incident on July 10, 2024 affecting Notary Platform, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2024, 02:20 AM UTC
We are experiencing a 3rd party service outage on signing documents, affecting a small percentage users with their document completion after meetings. This will result in delays for customers to get the fully finalized documents, until the 3rd party service is restored. We will keep everyone posted on the progress.
- identified Jul 10, 2024, 02:39 AM UTC
We've seen restoration of document completion in our platform. All previously impacted transactions reported to us have now been automatically reprocessed, and we haven't seen any new errors coming through. We are waiting on the 3rd party vendor for their confirmation.
- monitoring Jul 10, 2024, 02:47 AM UTC
The 3rd party service has confirmed to have restored the service with a solution. We are continuing to work with the vendor to monitor the situation.
- resolved Jul 10, 2024, 02:59 AM UTC
This incident has been resolved.