Proof incident

Proof users may experience delays during credential processing

Minor Resolved View vendor source →

Proof experienced a minor incident on August 14, 2024 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 04:04 PM UTC
Resolved
Aug 14, 2024, 05:19 PM UTC
Duration
1h 15m
Detected by Pingoru
Aug 14, 2024, 04:04 PM UTC

Affected components

Notarize Consumer App (iOS)Proof Consumer (Web)Notarize Consumer App (Android)

Update timeline

  1. identified Aug 14, 2024, 04:04 PM UTC

    Due to a partial outage of one of Proof vendors, some Proof users may experience delays when their ID's are processed before or during the meeting. The delays can be up to a few minutes; in some cases ID processing may fail and has to retried by the end user.

  2. identified Aug 14, 2024, 04:08 PM UTC

    Proof estimates that about 10% of users may experience 10+ second delays during credential processing. Our credential analysis vendor is reporting an improvement and is working on full resolution.

  3. monitoring Aug 14, 2024, 04:43 PM UTC

    Proof is observing major improvements in credential processing durations; most users should not experience any delays at this point.

  4. resolved Aug 14, 2024, 05:19 PM UTC

    This incident is resolved. Proof is observing normal credential processing durations and rates, and our vendor reporting the incident as addressed.