Prontoforms incident

Slow System Response Times

Major Resolved View vendor source →

Prontoforms experienced a major incident on October 1, 2025 affecting Admin Console and Form Builder and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 03:59 PM UTC
Resolved
Oct 01, 2025, 05:46 PM UTC
Duration
1h 47m
Detected by Pingoru
Oct 01, 2025, 03:59 PM UTC

Affected components

Admin ConsoleForm BuilderMobile App CommunicationsSubmission ProcessingDocument GenerationScheduled JobsCustomer Feedback FormsAdvanced AnalyticsPublic REST API

Update timeline

  1. investigating Oct 01, 2025, 03:59 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 01, 2025, 04:30 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 01, 2025, 04:46 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 01, 2025, 05:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 01, 2025, 05:46 PM UTC

    This incident has been resolved.