Prontoforms Outage History

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Prontoforms had 7 outages in the last 2 years totaling 22h 6m of downtime — averaging 0.3 incidents per month.

There were 7 Prontoforms outages since July 2, 2025 totaling 22h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.prontoforms.com

Minor May 8, 2026

TrueContext Salesforce Integration Disruption

Detected by Pingoru
May 08, 2026, 12:48 PM UTC
Resolved
May 08, 2026, 07:01 PM UTC
Duration
6h 13m
Affected: Submission ProcessingScheduled Jobs
Timeline · 3 updates
  1. investigating May 08, 2026, 12:48 PM UTC

    We are currently experiencing elevated error rates with Salesforce integrations. Our engineering team is working to identify the root cause and implement a solution.

  2. identified May 08, 2026, 01:09 PM UTC

    We've had success restoring Salesforce connectivity by editing Salesforce Connections and reconnecting them. If you are still experiencing issues after reconnecting, please contact support.

  3. resolved May 08, 2026, 07:01 PM UTC

    Salesforce connectivity has been restored. Customers with broken Salesforce Connections are required to reconnect their Connection, after which functionality will return. If you are still experiencing issues after reconnecting, please contact support.

Read the full incident report →

Minor April 30, 2026

Document generation failures

Detected by Pingoru
Apr 30, 2026, 01:11 PM UTC
Resolved
Apr 30, 2026, 06:33 PM UTC
Duration
5h 21m
Affected: Document Generation
Timeline · 3 updates
  1. investigating Apr 30, 2026, 05:21 PM UTC

    We are experiencing an elevated level of errors generating documents, and are looking into the issue.

  2. monitoring Apr 30, 2026, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Issue with our upstream provider

Detected by Pingoru
Oct 20, 2025, 07:15 AM UTC
Resolved
Oct 20, 2025, 10:29 AM UTC
Duration
3h 14m
Affected: Admin ConsoleForm BuilderMobile App CommunicationsSubmission ProcessingDocument GenerationScheduled JobsCustomer Feedback FormsAdvanced AnalyticsPublic REST API
Timeline · 3 updates
  1. identified Oct 20, 2025, 09:44 AM UTC

    An upstream provider, Amazon Web Services, is currently experiencing an issue. Degraded performance is occurring across the TrueContext platform. We are working continuously to bring the service back to fully operational status.

  2. monitoring Oct 20, 2025, 10:06 AM UTC

    The TrueContext service is fully recovered and operational again. We will continue to monitor in case of any changes.

  3. resolved Oct 20, 2025, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Slow System Response Times

Detected by Pingoru
Oct 02, 2025, 01:30 PM UTC
Resolved
Oct 02, 2025, 06:20 PM UTC
Duration
4h 50m
Affected: Admin ConsoleForm BuilderMobile App CommunicationsSubmission ProcessingDocument GenerationCustomer Feedback FormsPublic REST API
Timeline · 6 updates

Read the full incident report →

Minor September 17, 2025

Increased Errors

Detected by Pingoru
Sep 17, 2025, 02:35 PM UTC
Resolved
Sep 17, 2025, 03:05 PM UTC
Duration
29m
Affected: Admin ConsoleSubmission ProcessingPublic REST API
Timeline · 3 updates
  1. identified Sep 17, 2025, 02:35 PM UTC

    Our team has identified an increase in errors and have applied a fix that is rolling out across our servers.

  2. monitoring Sep 17, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2025, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 27, 2025

Submission Processing Issue identified

Detected by Pingoru
Aug 27, 2025, 06:24 PM UTC
Resolved
Aug 27, 2025, 07:53 PM UTC
Duration
1h 29m
Affected: Submission Processing
Timeline · 3 updates
  1. identified Aug 27, 2025, 06:24 PM UTC

    We've identified the cause of a submission processing issue and are now working to return the service to normal operation.

  2. monitoring Aug 27, 2025, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2025

Page loading may be delayed

Detected by Pingoru
Jul 02, 2025, 03:40 PM UTC
Resolved
Jul 02, 2025, 04:07 PM UTC
Duration
26m
Affected: Admin ConsoleForm Builder
Timeline · 2 updates
  1. investigating Jul 02, 2025, 03:40 PM UTC

    The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

  2. resolved Jul 02, 2025, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →