Prontoforms experienced a critical incident on March 22, 2022 affecting Mobile App Communications, lasting 12d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Mobile App Communications
Update timeline
- investigating Mar 22, 2022, 04:08 PM UTC
We are experiencing issues with our Mobile Client OCR Keyboard feature. Customers are currently unable to use this feature.
- monitoring Apr 01, 2022, 04:50 PM UTC
A fix in our iOS app has been deployed, allowing us to re-enable OCR Keyboard. Users are encouraged to download the latest iOS app version (v14.7.2) if they experience issues
- resolved Apr 04, 2022, 03:44 PM UTC
This incident has been resolved.