Prontoforms incident

ProntoForms Service Disruption

Major Resolved View vendor source →

Prontoforms experienced a major incident on March 13, 2023 affecting Admin Console and Form Builder and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2023, 10:21 AM UTC
Resolved
Mar 13, 2023, 02:53 PM UTC
Duration
4h 31m
Detected by Pingoru
Mar 13, 2023, 10:21 AM UTC

Affected components

Admin ConsoleForm BuilderMobile App CommunicationsSubmission ProcessingDocument GenerationScheduled JobsCustomer Feedback FormsPublic REST API

Update timeline

  1. investigating Mar 13, 2023, 10:21 AM UTC

    We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.

  2. identified Mar 13, 2023, 10:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 13, 2023, 11:31 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 13, 2023, 01:02 PM UTC

    We are currently in the process of implementing a fix for this issue.

  5. monitoring Mar 13, 2023, 02:02 PM UTC

    A fix has been implemented and we are monitoring the results

  6. resolved Mar 13, 2023, 02:53 PM UTC

    This incident has been resolved.