Prontoforms incident

ProntoForms Admin Console Service Disruption

Major Resolved View vendor source →

Prontoforms experienced a major incident on May 15, 2023 affecting Admin Console and Form Builder, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2023, 06:10 PM UTC
Resolved
May 15, 2023, 07:00 PM UTC
Duration
49m
Detected by Pingoru
May 15, 2023, 06:10 PM UTC

Affected components

Admin ConsoleForm Builder

Update timeline

  1. investigating May 15, 2023, 06:39 PM UTC

    We are currently experiencing a service disruption with our admin console. Our engineering team is working to identify the root cause and implement a solution.

  2. identified May 15, 2023, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2023, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2023, 08:50 PM UTC

    This incident has been resolved.