Prontoforms experienced a critical incident on April 8, 2024 affecting Submission Processing and Scheduled Jobs and 1 more component, lasting 7h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2024, 05:35 PM UTC
We have identified delays in data source fetches, destination processing, and scheduled jobs and are actively investigating. Messages are currently queued and will process once we resolve the issue.
- identified Apr 08, 2024, 05:52 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 08, 2024, 06:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 08, 2024, 09:15 PM UTC
We are continuing to work on a resolution for processing delays. Thank you for your patience.
- identified Apr 08, 2024, 11:33 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 09, 2024, 12:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2024, 12:39 AM UTC
This incident has been resolved.