Prontoforms incident
Microsoft Connection Issues Resolved - Click below
Prontoforms experienced a major incident on April 9, 2025 affecting Submission Processing and Scheduled Jobs, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 09, 2025, 09:11 PM UTC
We are aware of and investigating an issue with establishing connections to Microsoft services. Our engineering team is actively working to resolve the issue.
- identified Apr 09, 2025, 09:22 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 09, 2025, 10:12 PM UTC
We have deployed a fix that restores connectivity to Microsoft services and are monitoring activity. You may need to reconnect Microsoft connections configured for your team. Instructions on reconnecting can be found in our documentation here: https://support.truecontext.com/hc/en-us/articles/4406637825300-How-to-Re-Connect-an-Expired-Connection
- resolved Apr 11, 2025, 03:36 PM UTC
This incident has been resolved.