Prontoforms experienced a major incident on October 6, 2022 affecting Document Generation, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Document Generation
Update timeline
- investigating Oct 06, 2022, 05:51 PM UTC
We are experiencing an elevated level of errors generating documents, and are looking into the issue.
- identified Oct 06, 2022, 05:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 06, 2022, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2022, 06:14 PM UTC
This incident has been resolved.