Prontoforms experienced a major incident on December 15, 2022 affecting Document Generation, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Document Generation
Update timeline
- investigating Dec 15, 2022, 04:59 AM UTC
We are experiencing an elevated level of errors generating documents, and are looking into the issue.
- monitoring Dec 15, 2022, 05:27 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 15, 2022, 05:27 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 15, 2022, 05:35 AM UTC
This incident has been resolved.