Prontoforms experienced a major incident on July 6, 2023 affecting Submission Processing, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Submission Processing
Update timeline
- identified Jul 06, 2023, 03:48 PM UTC
We have identified issues in processing submission data originating from some mobile devices when submitting dispatched forms, and are actively working on a fix. Affected submission data will be processed once we resolve the issue.
- monitoring Jul 06, 2023, 07:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2023, 10:09 PM UTC
This incident has been resolved.