Prontoforms experienced a major incident on July 18, 2023 affecting Document Generation, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Document Generation
Update timeline
- investigating Jul 18, 2023, 11:46 PM UTC
Email Destinations are experiencing an elevated level of errors and we are investigating the issue.
- identified Jul 19, 2023, 12:38 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 19, 2023, 12:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2023, 03:18 AM UTC
This incident has been resolved.