Prontoforms incident

Elevated error rates

Minor Resolved View vendor source →

Prontoforms experienced a minor incident on November 6, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 03:55 PM UTC
Resolved
Nov 06, 2023, 03:35 PM UTC
Duration
—
Detected by Pingoru
Nov 06, 2023, 03:55 PM UTC

Update timeline

  1. resolved Nov 06, 2023, 03:55 PM UTC

    We experienced an elevated error rate beginning November 6, 9:41 AM EST. During this time higher than normal error rates were encountered during submission processing and scheduled jobs, such as data source fetching and data exports. A fix was implemented and the incident was resolved at 10:35 AM EST.