Prontoforms experienced a major incident on March 22, 2024 affecting Customer Feedback Forms, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Feedback Forms
Update timeline
- investigating Mar 22, 2024, 05:19 PM UTC
We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution. We are observing issues when accessing newly created customer feedback forms.
- identified Mar 22, 2024, 06:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 22, 2024, 06:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 22, 2024, 08:02 PM UTC
This incident has been resolved.