Prontoforms experienced a minor incident on April 9, 2024 affecting Submission Processing, lasting 6h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 09, 2024, 03:04 PM UTC
We are aware of ongoing processing delays and errors with some submissions that were sent during our processing delay incident on Apr 8, 2024 between 12:51 PM and 7:13 PM EST. We are actively working on a resolution to process these items, and continue to investigate any other issues resulting from the processing delays.
- monitoring Apr 09, 2024, 04:11 PM UTC
We have implemented a fix for submissions sent during the processing delay incident that remained in a failed state. These submissions are now being processed. We will provide an update when this operation completes.
- resolved Apr 09, 2024, 09:36 PM UTC
Delays in submission processing have been resolved and all submissions impacted by the incident have been processed successfully.