Pronto incident

Platform issues

Critical Resolved View vendor source →

Pronto experienced a critical incident on June 30, 2022 affecting Pronto Platform and Pronto Web App, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2022, 04:53 PM UTC
Resolved
Jun 30, 2022, 06:07 PM UTC
Duration
1h 13m
Detected by Pingoru
Jun 30, 2022, 04:53 PM UTC

Affected components

Pronto PlatformPronto Web App

Update timeline

  1. investigating Jun 30, 2022, 04:59 PM UTC

    Most requests are currently failing to the backend API servers. We are actively investigating and will update here once we know more.

  2. investigating Jun 30, 2022, 05:04 PM UTC

    The Pronto service is now back up. We are still investigating the cause.

  3. investigating Jun 30, 2022, 05:30 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jun 30, 2022, 06:07 PM UTC

    After reviewing logs and metrics, all evidence points to a temporary, transient network issue within AWS that lasted from 16:53 - 17:00 UTC. We have opened a case with AWS support and will update with a post-mortem if there are any changes to our assessment.