Pronto experienced a critical incident on August 4, 2022 affecting Pronto Platform and Pronto Web App, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Pronto PlatformPronto Web App
Update timeline
- investigating Aug 04, 2022, 03:22 PM UTC
Our websocket provider is currently experiencing an outage that is affecting sending, receiving, and loading messages. Customers may see prolonged progress spinners and message send errors. We are in contact with our vendor and will provide updates here as we get them.
- investigating Aug 04, 2022, 03:23 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 04, 2022, 03:26 PM UTC
Our websockets vendor has implemented a fix and we are monitoring the results. Right now the system appears to be back to normal.
- monitoring Aug 04, 2022, 03:33 PM UTC
We are seeing some elevated error rates once again and are working with our vendor.
- resolved Aug 04, 2022, 04:42 PM UTC
This incident has been resolved.