Pronto experienced a critical incident on August 8, 2022 affecting Pronto Web App, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Pronto Web App
Update timeline
- investigating Aug 08, 2022, 04:01 PM UTC
During an attempt to deploy new changes to the Pronto web app, there was a failure resulting in blank screens and loading errors. We are currently investigating. The mobile app and APIs are not affected.
- identified Aug 08, 2022, 04:13 PM UTC
We are currently performing a rollback to the previous version which will take a few minutes.
- resolved Aug 08, 2022, 04:28 PM UTC
The deployment has been successfully rolled back. We will be taking a look at what happened before re-deploying.