Pronto experienced a major incident on November 7, 2022 affecting Pronto Platform, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Pronto Platform
Update timeline
- investigating Nov 07, 2022, 12:35 AM UTC
Attempting to send a message is resulting in a server error. Meetings may also be affected. The team is investigating.
- identified Nov 07, 2022, 12:53 AM UTC
The SSL certificate of one our vendors expired. We are contacting them so they can update it.
- resolved Nov 07, 2022, 02:14 AM UTC
The vendor has updated their SSL cert and all is back to normal.