Pronto experienced a minor incident on November 8, 2022 affecting Pronto Platform and Pronto Web App, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2022, 03:45 PM UTC
Our websocket provider is currently experiencing an outage that is affecting sending, receiving, and loading messages. Customers may see prolonged progress spinners and message send errors. We are in contact with our vendor and will provide updates here as we get them.
- identified Nov 08, 2022, 03:48 PM UTC
The vendor has acknowledged there's an error on their side and they're working to resolve it.
- monitoring Nov 08, 2022, 04:03 PM UTC
Performance seems to be improving. We are continuing to monitor and will post any further updates until the issue is resolved.
- monitoring Nov 08, 2022, 05:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 08, 2022, 06:22 PM UTC
This incident has been resolved.