Pronto experienced a major incident on February 14, 2023 affecting Pronto Platform and Pronto Web App, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Pronto PlatformPronto Web App
Update timeline
- investigating Feb 14, 2023, 08:34 PM UTC
We are currently investigating an issue where requests are failing. We will update this incident as we learn more.
- resolved Feb 14, 2023, 10:13 PM UTC
We identified a rarely occurring slow database query that caused a cascading effect on the database. We have restored the production database performance and are in the process of testing a permanent fix.