Pronto experienced a critical incident on September 5, 2023 affecting Pronto Platform and Pronto Web App, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 05, 2023, 09:16 PM UTC
Our real time messaging service provider is currently experiencing a major system outage. This event is also affecting Pronto. They are aware of the issue are are currently working to resolve the issue as quickly as possible.
- monitoring Sep 05, 2023, 09:31 PM UTC
Our service provider seems to have resolved the issue and Pronto is currently functional. We will continue to monitor the situation and await further updates from them until they have confirmed the solution.
- identified Sep 05, 2023, 09:52 PM UTC
We are again experiencing the same issue as before, causing a service disruption to Pronto. We will continue to monitor the situation and update when we have further information.
- monitoring Sep 05, 2023, 11:03 PM UTC
Our service provider seems to have resolved the issue and Pronto is currently functional. We will continue to monitor the situation and await further updates from them until they have confirmed the solution.
- resolved Sep 06, 2023, 12:44 AM UTC
Our service provider has marked this issue as resolved. Our systems look good and everything is functioning as normal. Thank you for your patience.